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Your 9appd cashier sits inside the signed-in account, not on a separate site, and it lists Nagad, Rocket and Bank Transfer side by side before you commit to a route. Open the wallet tab and the deposit form, the payout form and your own transaction line appear on one screen — the same cashier whether you are funding slots or a cricket market.
Deposits run through the cashier you already unlocked at sign-in, so there is no second password to remember. Choose the wallet name, type the amount, and read the reference line before you approve anything on your phone. Nagad and Rocket confirm inside your own wallet app, which leaves a copy of the record in your hand as well as in your account history.
Sign in to your 9appd account and tap the wallet button in the lobby menu. The deposit form only appears once you are signed in.
Pick Nagad, Rocket or Bank Transfer from the Bangladesh list, then check the wallet number on screen against your own before typing an amount.
Type what you are sending, confirm the figure, and approve the request in your wallet app. Keep the page open while the status line moves.
Go back to the account view to see whether the deposit posted, and keep the reference number where you can find it again.
Payouts use the same cashier in the other direction. Pick the rail you can actually receive on — a Nagad number registered in your name, a Rocket account you can open, or a bank account whose details you can produce. We check each request against your account record, so a route already used for a deposit is simpler to trace. Keep the wallet reachable while the request is open.
From the signed-in cashier, switch to the payout side. The form carries over details you used before, so read them before you submit.
Choose Nagad, Rocket or Bank Transfer and enter the receiving number or account exactly as it reads in your wallet app or bank slip.
Add the figure and read the confirmation screen. If the amount or the receiving number differs from what you meant, go back before you submit.
Send the request, save the reference the page shows, and follow the status label in your account history instead of refreshing the form.
Account checks live in your own profile area, not in a message or a link someone sends you. We show the fields we need, in the order we need them, and nothing outside that form is part of the request. Read each label, supply only what the box asks for, and submit once. When a line looks unclear, ask our support desk instead of guessing.
Every box on the profile page tells you what to enter and which file types it takes. Fill what is asked and leave optional fields alone.
The name in your profile should agree with the name registered on your Nagad or Rocket number. Matching names on both sides means fewer questions coming back to you.
If a check sits in the same state for a while, message our support desk with the reference and wait for their guidance rather than sending the same document again.
Three routes do the work here. Nagad is the wallet most of our Bangladesh visitors already hold on their phone. Rocket suits a shop or household where the number is shared. Bank Transfer is for anyone who wants a statement line. All three sit in the same cashier list, each with its own deposit and payout form. Choose a single route at the start, because a clean trail from one wallet is easier for you to read later.
The wallet most of our Bangladesh visitors reach for first. Select it in the cashier, approve on your handset, and keep the wallet notification as your copy.
Useful where a Rocket number is already part of your household or shop routine. Enter the number you control, not a middleman's, so the transaction record lands in an account you can reopen yourself.
For anyone who wants a line on a statement. Send from an account in your own name, then keep the transfer slip beside the reference our cashier shows for that deposit.
Both names appear on the configured list next to the three above where they are switched on for your account. If one is missing from your cashier, it is not enabled for you yet.
Two records exist for every deposit: the message your wallet sends and the line inside your account. They should carry the same reference. Open the account history, find the entry with the matching amount, and compare the status label rather than the clock. When the two disagree, describe that gap to our support desk with a screenshot of each side.
Every cashier request ends with a reference string. Copy it somewhere you can find again, because the wallet message and the account line both point back to it.
Pending, completed and failed are the labels you will meet. Each tells you whether to wait, check your balance, or open a support message.
Your profile carries a transaction list you can scroll and filter. Older deposits stay on it, so a reference from weeks ago is still there.
A wallet notification, a bank slip and a screenshot of the account line, kept together, settle most questions without a long back-and-forth with anyone.
The signed-in account is the only place a deposit or payout request is made. Anything asking you to send money to a personal number, or to hand a wallet PIN to a stranger, is not how we operate. Two habits matter: look at the address bar before you type a password, and keep the name on your profile in line with the name on your wallet. When something feels wrong, take it to the support route published on this site.
Type the address yourself or open a bookmark you saved earlier. A login page reached through a message is the one place we never want your password entered.
The name on your profile, the name on your Nagad or Rocket number and the name on a bank account should belong to the same person. Differences turn a quick check into a long one.
Only enter numbers you can open and read yourself. A friend's wallet or an agent's number leaves you without the record when a deposit needs tracing.
Questions go to the support path listed on this site, with your reference attached. Nobody from 9appd needs your password or your wallet PIN to look at a transaction.
Short answers to the deposit, payout and account-check questions our desk meets most often. Where your own cashier shows a different figure, follow the screen — it reflects your account.
Pick the wallet you already hold and can open yourself. Nagad and Rocket cover most Bangladesh accounts. Stay on that same route for your first payout so the trail stays simple.
Any minimum shows on the deposit form itself, beside the amount box. We do not print one figure here because it can differ per route, so read the line under the field you picked.
Keep the wallet message and the reference, then check the status label in your account history before sending anything again. If it still reads pending, pass that reference to our support desk.
The payout form offers the rails configured for your account and carries forward details you used before. If you need a different receiving number, make sure it is registered in your own name.
That usually means an account check is open on your profile. Fill the fields exactly as labelled, use documents in your own name, and reply on the same support thread rather than starting a fresh request.
It sits in your signed-in profile under the cashier view, listing deposits and payouts with their reference and status. Scroll back there rather than relying on the wallet message, which your phone may have cleared.