Live / Sports
9appd takes your personal data seriously. This policy explains exactly what we collect when you open an account, make a Nagad or Rocket transaction, or browse our lobby — and what choices you have over that data. Access to our platform depends on your local law and eligible regions.
When you register an account with us, we collect the details you provide during sign-up: your name, contact information and any payment identifiers you submit — for example, the mobile number linked to your Nagad or Rocket wallet, or the bank account number used for a Bank Transfer. We also collect transactional records: deposit amounts, withdrawal requests and the timestamps attached to each movement through your account wallet. Alongside that, we collect technical data your device sends automatically when you load any page — IP address, browser type, device model and session duration. We use this information to operate your account, process your transactions correctly and detect any unusual activity on your account. We do not sell your personal data to third parties. We may share limited data with payment processors — such as the services that route your Nagad, Rocket or Bank Transfer instructions — strictly to complete the transaction you initiated. Where local law in Bangladesh or another eligible region requires us to retain specific records, we follow that obligation. Data retention periods vary depending on the type of record; account-level data is held for as long as your account remains active and for a further period required by applicable rules. You can ask us what we hold at any time through the contact routes shown on this page.
This policy covers data processed through 9appd's own platform. It does not govern third-party services you reach from our pages. Understanding the boundary helps you know where to direct a data question.
All data collected when you log in, verify your identity or update your account profile falls inside this policy. This includes email address, login history and any verification documents you submit through your account settings.
Deposit and withdrawal records processed through Nagad, Rocket or Bank Transfer are covered here. We retain these records as part of your account history, and you can request a summary through the support route listed below.
Pages you browse on 9appd, including game lobbies and payment help sections, use cookies to remember your session and measure page performance. You can adjust cookie preferences through your browser settings at any time.
Links to payment processors, game studios or external pages are outside this policy's scope. Once you leave our platform, the data practices of that third party apply. We encourage you to read their policies separately.
You have practical options available to you regarding the personal data we hold. First, you can request a copy of the information stored against your account — this covers your registration details, transaction history and any communications you have sent through our support channels. Second, if any detail is incorrect — a misspelled name, an outdated mobile number, or a payment identifier that no longer applies — you can correct it directly through your account settings or by contacting support with the corrected information. Third, if you believe data has been handled in a way that does not match what this policy states, you have the right to raise that question with us directly. We will review the concern and respond through the channel you used to contact us. Your rights under this policy apply where local law in Bangladesh and other eligible regions permits them. We do not create obstacles to these requests; open the contact route below and state clearly what you need.
Request a copy of the data held on your account, including registration details and transaction logs, by contacting our support team through the published route below.
Update a mobile number, name or payment identifier through your account settings page, or ask support to make the correction if you cannot access the relevant field directly.
If something in this policy is unclear or you believe your data has been handled incorrectly, contact us with a clear description of the concern. We will respond through the same channel.
Where local law permits, you may ask us to delete data we no longer need to operate your account. We will confirm what can be removed and what must be retained under applicable rules.
If you have a question about this policy, want to exercise a data right or need to report a concern, use one of the contact routes below. Direct your message to our support team and include your account identifier so we can locate your records quickly.
Open the live chat widget from any page while signed in to your account. State that your question is about the privacy policy so the support team can route it correctly.
Send your privacy request to the email address published on our contact page. Include your registered mobile number or account email so we can match your query to the correct record.
Log in and navigate to the Help or Account section. From there you can submit a written request that is automatically attached to your account record, making follow-up straightforward.
We structure our data practices around what is needed to run your account, complete your transactions and keep your records accurate. Nothing more.
We use session cookies to keep you logged in while you navigate between the lobby, payment section and account wallet. Analytics cookies measure page load and navigation paths. You can disable non-essential cookies through your browser without losing account access.
Your Nagad, Rocket and Bank Transfer details are passed only to the payment processor completing your transaction. We do not store full wallet credentials on our side beyond what is needed to match your deposit instruction to your account.
Account data is retained while your account is active and for a further period required under applicable rules for Bangladesh-eligible accounts. Once a retention period ends and no legal hold applies, we delete or anonymise the relevant records.
When we make a material change to this policy, we publish the updated version on this page and note the revision date at the top. If the change affects how your account data is used, we will also notify you through your registered contact detail.
These are the questions we hear most often about how we collect and use your data. If your question is not here, contact support directly.
We collect your name, contact information and any payment identifiers you submit during registration — including the mobile number linked to a Nagad or Rocket wallet. We also collect device and session data your browser sends automatically when you load pages on the platform.
We share limited data only with the payment processors needed to complete your Nagad, Rocket or Bank Transfer transaction. We do not sell personal data. Any third-party processor we work with is bound to use your data only for the specific transaction it was shared for.
Contact our support team through live chat or the email address on our contact page. Include your registered account email or mobile number. We will locate your records and provide a summary of what we hold in line with applicable rules for Bangladesh-eligible accounts.
Yes, where local law in Bangladesh and other eligible regions permits it. Some data must be kept under applicable legal retention rules, but we will tell you clearly what can be removed and confirm once deletion or anonymisation has been completed.
Session cookies keep your login active while you move between pages. Analytics cookies track page load performance and navigation paths. You can turn off non-essential cookies in your browser settings. Disabling them does not prevent you from accessing your account or making transactions.
Raise the concern with our support team directly — through live chat, email or the account help section. Describe what you believe happened and include your account identifier. We review every data concern and respond through the same channel you used to contact us.